How do I know my car will be safe?
At DriveShare, we do everything in our power to protect the owner and their vehicle. Before any aspiring renter can get behind the wheel, they must meet our stringent eligibility criteria. DriveShare performs comprehensive background audits. (For more information on renters' requirements please refer to our Policies Page.) Only when a renter has passed all our audits, can they contact an owner to request a booking.
Can I turn down a potential renter?
Absolutely! As an owner, you control every aspect of your vehicle and its use on the platform. Owners control dates of availability, as well as types of rentals and pricing. If you are unable to commit to a rental request, simply choose to decline the request. When you do receive a request from a renter, you will also be able to view the renter’s profile prior to accepting or declining the request. All owners have final say in who rents their cars.
What if there is a issue with my car during a rental?
Should there be a mechanical issue with the vehicle during a rental, DriveShare provides the industry's most comprehensive roadside service on all vehicles during the rental period. This roadside assistance is included with every rental at no cost to the owner or renter.
This service is provided through Hagerty Roadside ® and includes:
- Guaranteed flatbed towing with soft straps
- Dispatch operators who understand and care about classic cars
- 24 hours a day, 7 days a week coverage
- Dispatch for lockouts, battery jumps, tire changes & emergency fuel delivery
In the account settings section for owners, you can enter your desired drop off location for the vehicle.
Where do I exchange my car with the renter?
This decision is completely up to you as the owner. We do suggest that you keep transactions in your geographical area. We recommend letting the renter come to you, as this keeps matters safer and less complicated. Many owners feel comfortable with an exchange at their home. Some renters may ask to meet at a location more convenient for them. If this is the case, we suggest large parking lots such as malls and department stores. We also recommend using a location where you will be able to take the renter for a quick spin to get them acquainted with the vehicle.
Can I rent my car out only for Events such as a wedding?
Yes! Many times a renter will request your car for photographs or as a display vehicle. No one, other than yourself, will drive the vehicle. DriveShare defines these Non-Driving Rentals as "Events". Owners have the ability to limit rentals solely for "Events". You will be covered by our insurance policy during the entire rental process, including transportation of the vehicle to the location.
What if a renter gets a ticket in my car?
Should a renter get a ticket, the renter is responsible for paying any ticket/s received during the reservation, as well as any parking ticket/s received 24 hours after the end of the rental. If you find a parking ticket on your car or one is mailed to you, please pay it, and send a copy to us at email@example.com and we will reimburse you. (Please note that DriveShare is not responsible for late fees added onto unpaid toll notices or parking tickets.) Please remember that for full reimbursement we'll need to see the complete date and time of the violation as well as a copy of the ticket.
If the ticket is a moving violation, particularly a photo-ticket where the driver is not identified, we will provide (upon request to firstname.lastname@example.org) documentation to you to support your contesting of the violation and/or transferring of the violation to the renter. Please note that procedures differ by jurisdiction.
How does the Pricing and Payout work?
DriveShare takes 35% of each reservation. This fee covers the cost of the Full Insurance, Roadside Service and Support, Payment Processing, Listing and Availability Management, and Support Services provided by DriveShare to both the owner and renter during the rental period. For additional information, please refer to our Policies.
All owners are required to set up their DriveShare account page prior to accepting any booking request. This ensures that when the rental is completed, the owner will have the ability to immediately cash out their earnings.
How do I reach Roadside Assistance?
Roadside assistance is covered by DriveShare during every rental period by calling 1-877-922-1702, prompt number 3.